3

Service recovery expectation model – from the perspectives of consumers

Year:
2010
Language:
english
File:
PDF, 306 KB
english, 2010
4

The combined model of influencing on-line consumer behavior

Year:
2010
Language:
english
File:
PDF, 598 KB
english, 2010
5

Factors affecting development of crisis management mechanisms in hospitals

Year:
2013
Language:
english
File:
PDF, 284 KB
english, 2013
7

The exploration of customer satisfaction model from a comprehensive perspective

Year:
2007
Language:
english
File:
PDF, 257 KB
english, 2007
8

Service failure and consumer switching behaviors: Evidence from the insurance industry

Year:
2010
Language:
english
File:
PDF, 418 KB
english, 2010
11

Relevant factors that affect service recovery performance

Year:
2010
Language:
english
File:
PDF, 261 KB
english, 2010
12

An empirical of service quality model from the viewpoint of management

Year:
2007
Language:
english
File:
PDF, 250 KB
english, 2007
15

Exploration of lead factors affecting service recovery

Year:
2009
Language:
english
File:
PDF, 266 KB
english, 2009
27

Service recovery model: the integrated view

Year:
2009
Language:
english
File:
PDF, 263 KB
english, 2009
29

Construction of a service failure severity and recovery model

Year:
2011
Language:
english
File:
PDF, 359 KB
english, 2011
30

The effect of knowledge sharing model

Year:
2008
Language:
english
File:
PDF, 444 KB
english, 2008
31

Antecedents of employee involvement with the comparative model

Year:
2010
Language:
english
File:
PDF, 395 KB
english, 2010
34

Investigation on the model of consumers’ perceived risk—integrated viewpoint

Year:
2008
Language:
english
File:
PDF, 297 KB
english, 2008
35

Factors affecting high-involvement product purchasing behavior

Year:
2013
Language:
english
File:
PDF, 410 KB
english, 2013